Essential Questions to Ask When Choosing A Web Hosting Company


Essential Questions to Ask When Choosing A Web Hosting Company

Choosing the best web host could turn out to be a nightmare for web page owners if they do not choose correctly. If at all you pick a poor web host, then it can completely derail your online business or website since you may have to face downtime, bad customer support, data and file loss. Here, you will be able to find a few essential questions you can ask, that may assist you to narrow down your choices and clear the one that is annoying and might not allow the level of solution you had been searching for.

1. How Long Have You Been in Hosting Business?

If it is a brand new Internet hosting provider, it will normally take out banner advertisements and will also provide excellent deals/discounts to get new customers. On the other hand, the insufficiency of background and expertise from a brand-new service provider can harm your personal business as you struggle to stay online and retain your website up and working. If you are not able to obtain a start date through the company’s ‘about us’ or background, then you do not have to delay in order to contact them and ask them when they commenced their services.

2. How Much Experience Do Your Technicians and Staffs Have?

You can probably give a brand-new hosting provider a chance if you find the technicians and staff members working with them to have been in the hosting and Internet business for a number of years. These people may have collected their expertise through significant organisation’s IT department. If you have all these information in your hand, it will help you make an expert judgment about whether they have the expected experience to hold your website up and running all the time.

3. How Are Plan and Package Upgradations Controlled?

If you have plans to develop your business, then you may need to increase the size of your hosting package so as to meet web space and the bandwidth demands. You need to know how hard it is to upgrade to a bigger package and also check if the procedure is trouble-free. You can also check if you are eligible for a discount since you are already a customer (if you find the price to be high). Check if they will do the upgrading themselves for you or if there is something you have to do from your side. Last, but not the least, you should inquire if they are going to use the billing information open in your account or you have to present it once again. You may find that these are just small factors. These may look like trivial factors, but when it comes to running a successful business, every little factor matters. This will help you in saving some time and you will be able to concentrate on other important things.

4. Is There Any Setup Installation Charges?

You need to find out if there are any sort of installation charges in order to move to the new hosting company. A price of 10 to 40 dollar or INR for setting up is not uncommon of, but there are a few leading hosting service providers who does not charge any installation fee. If a host does charge the installation fee and you don’t want to pay it, then, you can tell them straight that you are thinking of other hosts and reconfirm if they would be willing to withdraw the fee if you choose them.

5. Is the Technical Support Staff Available 24*7?

Most of the web hosting providers will tell you that they offer 24*7 customer support. However, it may not be true in some of the cases. One of the worst cases is to own a web page that is down and stops operating on a Friday midnight and not get a response until Monday morning. This means, two whole days of lost traffic and visitors to your site. This, in turn, will affect the reputation of your brand. Hence, you need to verify if the support team is, in fact, there for you around the clock by asking suggested questions.

6. How Do You Manage Website Security?
Understanding the fundamental security terms such as Security Sockets Layer (SSL) and Firewalls is important before you sign up with any host. This is done so as to ensure that they have some protections and safeties in place. On the other hand, you should also review the backend of your website. You must know if other sites hosted on your web server have access to your files or data at any point.

7. How Many Users Are available on Each Web Server?
Your site is likely to run slow if a large number of users use a single serve. Other than that, it can also cause downtime. If you gather information about how big each server is and how many clients are on it, can aid you in comparing various hosting providers. You can select a hosting provider which has the minimal number of users for each server.

8. How Often Is My Website Backed Up?
You need to try to obtain a hosting company that backs up the website at least once every day. Remember to ask about where backups are kept and if you have the authority to access them with the aid of your cPanel.

9. Do You Provide Referral Bonuses?
If you are satisfied with your web hosting provider, you will prefer to tell your network. You might also get a referral bonus or commission for the new customer you will suggest to them. Many hosts provide this through an affiliate or ‘refer & earn’ plan.

10. What Is Your Monthly Uptime Guarantee?
Uptime is a necessary thing for a website. However, you need a statistic for an entire month to review what the uptime actually is. You can look up for a 99.8% or higher uptime.

11. Do You Offer a Money-Back Guarantee?
Assume that you spend your time and energy in moving your websites and finally end up unsatisfied with the service? Hence, you need to know if they will provide a refund of your hosting charges you have paid so that you can take your hard-earned money and move to any other host. Some web hosting companies such as BlueHost, A2Hosting and iPage provide anytime money back guarantee.

12. How Do You Manage Website Downtime?
You need to know how the web host is going to manage if you have an assured 100% uptime, and your web page is just up 94% of the time that specific month. Check if you will be given any partial refund of your monthly credit or fee.

13. How Many E-mail Accounts Can Be Created in just One Account?
As and when your business begins to expand, you may hire more employees who all need their own domain-specific e-mail id. You need to know if e-mail accounts creation is unlimited or if there is a particular limit of accounts you can form with your plan.

14. Is There Any Penalty for Cancellation?
You need to ask this question if you choose to withdraw the current host at some point in time and you do not wish to waste more money on cancellation costs or lose money you have previously given to the host. You can ask how they are going to handle the account cancellations and if there is a minimum part of time you are tied to the agreement before you can move to some other host.

15. What Makes You the Best Option?
Ask them their unique thing about their hosting services and also check what makes them extraordinary. They must have a clear cut idea why you should employ their services. This could be excellent customer support, remarkably high uptime records, characteristics and pricing or even that they want your business and going to provide you with a rebate to take it.

When you ask the right questions, and you get reliable answers for that, you will find the selection of a web hosting company to be less stressful of an experience.